MoneyMutual is not a lender, so they can’t answer specific questions about a loan itself. They encourage you to contact the lender directly, as they are really the only company that can answer your questions or give you more information. You should also check to see if you received complete contact information when you were approved for the loan. If you can’t get your questions answered from the lender, contact MoneyMutual so they can help you. You can either call their 24×7 call center or email their customer service team.